How to Raise a Complaint

Last updated: October 2026

We want each homeowner who reaches Markstake Tree Service to be treated fairly and honestly. If something went wrong, please let us know. This page shows how to file a complaint and what comes next. It is a general template and not legal advice.

Topics We Can Hear

You may write to us about:

• What happened when you called or contacted Markstake Tree Service
• How your personal information was handled
• Anything on this website that seems unclear or wrong
• The behavior of a provider we connected you with

If the Problem Is a Provider

Providers in our network are independent businesses. They answer for their own quotes, prices, work, and customer service. If you have trouble with tree work at your home, the usual first step is to raise it with the provider directly and keep a written record.

Please still tell us. Feedback about providers helps keep our network honest, and providers who often fall short may be removed. Keep in mind that Markstake Tree Service cannot settle contract disputes, refund a provider's work, or make decisions for a provider.

Sending Your Complaint

Email contact@markstake.living and include:

• Your name and a way to reach you
• The date you contacted us or the provider
• The phone number you called or the form you used, if you recall
• The provider's name, if you know it
• A clear account of what happened and what outcome you hope for

After You Write

We will confirm we received your complaint by email, usually within a few business days. We will look into what happened, which may include contacting the provider. Then we will reply with what we found and any steps we plan to take.

Still Not Happy?

If our answer does not satisfy you, reply and ask us to take another look. You can also reach out to your state's consumer protection office or attorney general, or to your local Better Business Bureau. For concerns about licensed contractors, a state or local licensing office may be able to help too.

Contact

Email: contact@markstake.living